Returns and Exchanges accepted within 7 days. Some exclusions apply, see below *
Conditions of return
Buyer must contact me to arrange return and ship item back within 7 days of delivery.
Buyer is responsible for return shipping costs including tracking.
Buyer is responsible for any loss in value if an item isn’t returned in original condition. Items must be received unworn, undamaged in their exact original condition and packaging.
We reserve the right to
reject returns sent or communicated beyond the return period limit, or
items which are not in the same condition in which they were received.
*Purchases of certain
sale and promotional items cannot be returned. Each piece will specify
whether or not it is final sale on the individual listing, any
promotional materials or advertisements.
*Custom order items are not eligible for return or exchange.
Eras Jewelry reserves the right to determine eligibility for returns and to update this policy at any time.
How to Return an Item
Please contact us via our shop contact link or by email [email protected] to request a return authorization (RA) and get correct return address. Once you receive the instruction email, please print the RA code and include it with the item(s) you are returning.
Please ship your items
in the original jewelry box and a well-padded envelope or box, and use a
method of shipping that you can track as we cannot be responsible for
items we do not receive.
* Please do not return
items back without a return authorization from us. Unauthorized returns
will NOT be accepted and will be shipped back at customers expense.
Credits will be issued to the original form of payment within 3–5 business days of our receipt. Please be aware that we will not refund any shipping costs.
DAMAGED ITEMS AND SHIPPING INSURANCE
All orders domestic and international include insurance and will ship via (USPS) United States Postal Service.
• Insurance is already included in the shipping price so your order is protected against loss or damage in transit :)
When you receive your
items, please inspect the package for any damage that may have occurred
during shipment. It is normal for the box to show some wear, however, if
damage occurred to the item(s) in your shipment, please contact us
immediately to start the insurance process.
* Please be sure to
retain the shipping box, packing materials, and damaged items in case we
need to provide them to the carrier or insurance agent as proof of
damage during transit.
SHIPPING ERRORS
We want to make sure you
receive exactly what you ordered, so if you receive an incorrect item,
we’ll work to correct the error as quickly as possible. Please contact
us right away so we can arrange the exchange and pay for return shipping
costs.